Role overview
About this role
The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees. The Group comprises of dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international Airline. Emirates global network now sees it flying to over 110 destinations across 6 continents, operating a modern fleet of over 150 wide-bodied aircraft. Today the Airline has orders worth over US$ 68 billion for 200 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. If you have the talent to support our business, we can offer you a wealth of benefits. The opportunity to work for one of the most prestigious and progressive airlines in the sky, or for a leader in ground handling and passenger service operations in an airport environment. Discover your future! The Position: Deploy available Emirates resources to best advantage in order to satisfy passenger and operational requirements arising during each duty period. Ensure that service suppliers are fully briefed regarding EK requirements and that they deliver them in a timely and efficient manner so that the service handling proceeds smoothly and Emirates passenger's expectations are met or exceeded. Control expenditure on food, beverages & other consumables in order to minimise waste and unnecessary costs while still meeting the needs of EK passengers. Identify any potential areas of development with product delivery and address this with the Airport Services Manager. Respond to queries and complaints in an efficient and timely manner in order to restore passenger confidence. Ensure the expeditious and accurate completion of all reports & statistical data including passenger trends, meal wastage, recording of inwards goods & confirmation of invoices. Ensure completion of daily/weekly stock control. Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or senior station official on duty. Ensure Lounge Agents are well motivated, groomed and able to perform their tasks in an efficient and professional manner to ensure a high level of customer service. In conjunction with the ASM, develop relationships with potential Airlines who may want to utilise the EK lounge for their passengers outside of EK operational flight hours. In conjunction with the catering supplier conduct menu presentations and implement new or adjusted menu. Salary & Benefits: We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company. Experience and Qualifications: 'O' Level or equivalent. Minimum 5 years experience in Airline Customer Service (preferably with airport experience) with at least two years experience as a Senior Airport Services Agent with proven supervisory skills. Should have a working knowledge of Departure Control Systems (DCS) Knowledge of Microsoft Word and Excel Must have completed relevant professional training courses, and basic courses in passenger & ground operations, basic reservations & ticketing A keen interest in the hospitality industry an advantage An understanding of local legal requirements in respect of food handling & hygiene Fluency in spoken and written English. Must have the right to work and live in Malaysia. The company will not provide or assist with obtaining work permits. To Apply:To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.