Performance Development Specialist

The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees. The Group comprises of dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international Airline. Emirates global network now sees it flying to over 110 destinations across 6 continents, operating a modern fleet of over 150 wide-bodied aircraft. Today the Airline has orders worth over US$ 68 billion for 200 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. Essential to our continued business success as we expand will be the on-going employment of high quality people to join our multi-cultural team of over 150 nationalities. Dubai, a tourism centre and modern cosmopolitan city with high standards of healthcare, education and leisure pursuits for residents offers those we hire one of the most desirable lifestyle locations in the world. In addition to lifestyle and tax free salary benefits, the Emirates Group also offers professional development opportunities to help employees develop new skills and grow their careers successfully. Discover your future! The Position: Performance Development (PD) drives business performance improvement projects for divisions and business units across the EK group to deliver significant business benefits by delivering process and organisational improvement strategies and projects. The job holder will be a major contributor to the success of these projects in support of the organisation?s profitable expansion. These projects will require the jobholder to exploit their industrial engineering and operations research skills and knowledge of process review and analysis, to explore news ways of analysing data, and also challenge them to develop innovative and implementable recommendations that will further improve the performance of their client departments. The job holder will also be required to advise business units on appropriate productivity norms and standards and agree Key Performance Indicators (KPI) through the application of relevant IE and Operations Research techniques. Candidates must be able to support and lead the following types of projects: Innovation : Identify and manage introduction of new methods, tools and techniques (e.g. Customer Relationship Management, Simulation, Supply Chain Management, Key Account Management) to provide innovative solutions to address process and organisational challenges Developments: Identify and implement changes necessary to successfully manage growth. (E.g. Contact Management, Sales Channel Management, Develop new Airport Services processes for new facilities, On Time Performance, Benchmarking) Improvements: Identify and manage opportunities for performance improvement with client business units and other support service departments e.g. Human Resources, Finance (E.g. Process simplification, Workflow, Budget reviews, Unit cost analysis, Continuous improvement teams, KPI (Key Performance Indicators) trending and targeting etc.) Experience and Qualifications: In order to apply for this role you must have the following: Qualifications: A Degree or Honours (12 + 3 or equivalent) Graduate in Industrial Engineering, or graduate level education in scientific/ commercial discipline. Postgraduate degree/ diploma or MBA preferred. Experience: Minimum of 5 year?s experience in the fields related to processes and productivity improvement in a reputed organisation. Airline or airport services industry experience, and/or in the areas of Performance Development or Consultancy relevant to Airline Industry is preferred Knowledge/skills: Good understanding of Project Management. Business Knowledge of the units responsible for. Understand the working and critical factors for the unit. People management skills to be able to handle the diverse group of staff and conflict situations in the job situation. Technical skills Basic knowledge of Innovation techniques, programme management, customer relationship management Advanced knowledge of process improvement, organisation design, project management, business planning We are looking for someone that has the following competencies: Strong business awareness A strategic thinker. Good leadership skills. The ability to influence and negotiate. Highly organised and results focused. Adaptable to change and innovation Salary & Benefits: We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in. To Apply: To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at any time and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.