Airport Services Agent

The Emirates Group is a highly profitable business with a turnover of over US$ 15 billion and approximately 57000 employees. In addition to Dnata, the Group's successful Airport Ground Services and Travel Industry division, Emirates, the Group's international Airline is rapidly expanding its global network flying now to over 118 destinations across 6 continents. Within the Group there are a diverse range of businesses offering a wide spectrum of career opportunities, all of which can be explored through the Group's dedicated careers website. Emirates currently operates a modern fleet of 168 passenger aircraft, a total of 8 freighters and has 237 aircraft worth over US$84 billion on order. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. If you have the talent to support our business, we can offer you a wealth of benefits. The opportunity to work for one of the most prestigious and progressive airlines in the sky, or for a leader in ground handling and passenger service operations in an airport environment. The Position: Working under the direction of the Supervisor Airport Services or Airport Services Officer on duty, you will represent Emirates and enhance passenger service to both arriving and departing passengers. Monitor and ensures all operational tasks are completed within specified time frames by the GHA and provide them guidance and assistance whenever required. Effectively co-ordinate with all internal and external departments, other airlines and various authorities at the airport as directed by the Airport Services Manager Monitor Baggage Services activities and maintain updated tracing, delivery and claims records. Screen incoming calls and where appropriate deal with these queries or refer the caller to appropriate personnel or section and provide effective customer service. Work at the Emirates Ticket Desk as and when required to issue tickets, MCOs, Excess Baggage tickets, PTAs to passengers on departure and amend reservations, re-issue/recalculate tickets and fares for passengers' changing itineraries and make additional collections as required. Greet passengers as they enter the Emirates Lounge and introduce them to all aspects of the lounge product. Ensure passengers are provided with the highest level of customer service at all times. Undertake seat changes & reservation changes, issue boarding cards and keep passengers informed of any delays. Oversee catering and cleaning to ensure Emirates' high service standards are met, feeding back information to the Emirates Lounge Supervisor where applicable. Undertake various administrative duties, pre-flight and post-flight duties as directed by the Airport Services Manager/Officer or Supervisor. Qualifications/Experience Educated to O' level or equivalent standard. Proven experience in Airport Passenger, Ground Operations and Baggage Services. Must have completed relevant and recognised professional training courses in Passenger Services and Ground Operations, with a working knowledge of Departure Control System (DCS), Computerised Reservation System (MACS) and knowledge of check-in procedures essential. Knowledge of Reservations, Fares & Ticketing using the MARS system and Load Control preferred. Excellent Customer service, proactive, initiative and the ability to work under pressure. Proficiency in Microsoft Office. Other information: Applicants must have the legal right to live and work in the UK. The Company will not provide assistance with obtaining work permits. To Apply: To express your interest in the above vacancy please apply by clicking below to complete our online application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks, please assume that on this occasion your application has been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise.