Role overview
About this role
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This role is responsible for providing quality service to passengers. This includes check-in, boarding, special services, lounges, airport hotel and baggage services as per company's commercial and safety standards and procedures. In addition, the candidate will ensure that Premium Passengers receive total quality service and staff adhere to safety policy and security standards of the company. The candidate must be a graduate with minimum 3 years experience in a customer service role of which atleast 1 year should be in airport services. Exposure to Baggage Claims and World Tracer preferred. The successful candidate will be responsible for the following: · Constant liaison with Check-in, Transfer Desk, and other related areas for the smooth acceptance of passengers. · Liaising with check-in, transfer desk, and support Airport Services Supervisors in all areas. · Escort and direct Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates etc. · Assists Duty Officer to handle company material and records Due to the high volume of applications on Shortlisted candidates will be contacted. <p></p>
QA
Hiring organisation
Qatar Airways
<p>Qatar Airways is the national carrier of the State of Qatar. Our global network now sees us flying to over 100 destinations worldwide and operating some of the youngest fleets in the sky. We are home to over 150 nationalities.<br /> <br /> Our mission is to deliver Excellence in Everything We Do. As the Airline of the Year 2011, we understand that our customers choose to fly with us because we care for them. We know that every time we fly, we carry the hopes and dreams of our customers.<br /> <br /> Similarly we consider the hopes and dreams of our people. Our success is due to our leadership and the employment of high quality people who will enjoy living and working in Doha, Qatar.<br /> <br /> Qatar is a rising economic powerhouse and is fast establishing itself as one of the world’s newest and most vibrant hubs. Qatar prides itself on its technological advances as well as its educational and research facilities. It is rapidly becoming home to more expatriates and international businesses, as well as world-renowned 5-star hotels, spas and resorts. The city boasts the best in shopping, sports activities and has been host to many high profile international events.<br /> <br /> Join one of the fastest growing airlines with an ever-expanding global network.<br /> <br /> If you wish to find out more about the Qatar Airways Group of companies and what we have to offer, then please click the link below and visit qatarairways.com/careers to apply online.</p>
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