Role overview
About this role
<br /> <p>The Emirates Group is a highly profitable business with annual revenue of approximately US$ 12 billion and over 45,000 employees. The Group comprises of dnata, the fourth largest combined air services provider in the world and Emirates, the Group's rapidly expanding and award winning international airline. Emirates global network now sees it flying to over 120 destinations across 6 continents, operating a modern fleet of over 165 wide-bodied aircraft. Today the airline has orders worth over US$ 84 billion for 236 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. Essential to our continued business success as we expand will be the on-going employment of high quality people to join our multi-cultural team of over 167 nationalities. <br /> <br />Dubai, a tourism centre and modern cosmopolitan city with high standards of healthcare, education and leisure pursuits for residents offers those we hire one of the most desirable lifestyle locations in the world. In addition to lifestyle and tax free salary benefits, the Emirates Group also offers professional development opportunities to help employees develop new skills and grow their careers successfully. Discover your future! <b> <br /> <br />The Position:</b> To plan, direct and manage all aspects of Arabian Adventures' (AA's) day-to-day operations in the UAE, ensuring the highest levels of service delivery and safety for all in-resort clients, in order to maintain and enhance the company's image and reputation as the leading DMC in the Gulf region. The In-resort services unit manages all day-to-day activities of AA's sales and service teams in the UAE, including Hotel representatives, Airport Representatives and Tour Guides. You will be directly accountable for meeting the budgeted revenue targets for sales of excursions by the Hotel Reps sales team, by continuously monitoring and managing the performance. You will take any corrective action required. Manage and maintain excellent relationships with local authorities, government officials and suppliers, in order to facilitate negotiations related to daily operations, as well as special projects. Day-to-day contacts include Civil Aviation Authorities, Police departments, Immigration, Museums, etc. Continuously manage and update the company's pool and database of freelance guides, hotel reps and hostesses, in order to guarantee the availability of the highest possible number of qualified staff at any given time. Requirements will include manning of daily operations as well as large, ad-hoc group movements. Management of freelance staff will require appropriate training procedures, maintenance of SOPs, etc. <br />Manage existing contracts for hotel desks in Dubai, the Northern Emirates and Fujairah, and identify opportunities for desks in additional other hotels in order to maximise AA's revenue potential. Negotiate the best possible rental agreements with the hotels and submit to VP-AA for approval and signature. Coordinate signage and interior decoration with Corporate Communications Dept. <br /> <br /> <br /><b>Salary & Benefits:</b>We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund and it has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1="Dh3.66." Besides generous travel benefits normally associated with an airline, this managerial role also has excellent leave and health care packages, accommodation, power and water paid for, along with transport benefits, life insurance and other employee benefits making the role attractive to high performers. By viewing the 'Dubai Lifestyle' section in the careers website you can also consider the many benefits of Dubai as a location to live and work in <br /> <br /><b>Minimum Skills, Knowledge, Experience and Qualifications:</b> </p><p>? Degree with honours <br />? 8 Years experience in hospitality, with at least a minimum of 3 years of experience of managing a large operational team within a multinational/multicultural environment. <br />? Indepth working knowledge of the functions of a DMC's operations unit. <br />? Logical and systematic problem solving and decision making skills. <br />? Proven negotiation skills <br />? Excellent organisational skills <br />? Excellent written and oral communication skills in English <br />? Knowledge of tours and safari's market in the UAE would be an advantage <br />? Well presented <br /><b>Other <br /></b>? 24/7 availability (except during annual leave). <br />? Networking requirements include entertaining Government departments, suppliers and/or clients. <br /> <br /> <br /><b>To Apply: </b>To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group. </p> Please click the Apply now button and search for reference:OM/FA/20529