Role overview
About this role
<br /> <p> </p><p>A winner of more than 400 international awards, Emirates operates one of the aviation world's youngest, most environmentally-friendly and technologically advanced-fleet of 169 aircraft. Its rapidly-expanding network spans 121 cities in 66 countries in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries. </p><p> <br />In July 2012, Emirates will commence a daily service from Barcelona to Dubai. <br /> </p><p><b>The Position: </b> </p><p>Based in Barcelona, you will ensure the smooth running of day to day operations of the retail office and ensure customers are provided with excellent service and that the department's sales targets are met. You will be required to coach, develop and motivate your team and ensure they provide the required standards. </p><p> </p><p>You will be required to analyse service levels and revenue data to determine operational trends and provide solutions to increase sales, service and quality. You will also be required to implement and maintain retail office standards such as furniture, brochure displays, queuing, reservations and telephony systems. You will be required to prepare and reconcile end of day banking and bank monies as appropriate. </p><p> </p><p><b>Experience and Qualifications: </b> </p><p>You will have a minimum of 3 years' experience in Airline Reservations/Ticketing with advanced knowledge in Reservations, Fares & Ticketing. You must have a proven ability to coach, motivate and develop staff. You must have excellent customer service skills with a high level of attention to detail. You must also be fluent in Spanish and English. </p><p><b>APPLICANTS MUST HAVE THE LEGAL RIGHT TO LIVE AND WORK IN SPAIN. THE COMPANY WILL NOT PROVIDE OR ASSIST IN OBTAINING A WORK PERMIT.</b> </p><p><b>To Apply</b>: </p><p>To express your interest in the above vacancy, please apply on-line by clicking below and completing our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks, please assume that on this occasion you have been unsuccessful. Please also note that if you are not shortlisted, you can also update your application at anytime and apply for other opportunities. Thank you for you interest in a career with the Emirates Group. </p><p> </p><p> </p> Please click the Apply now button and search for reference:CS&ST/LZ/20562