Role overview
About this role
<br /> <p>A winner of more than 400 international awards, Emirates operates one of the aviation world's youngest, most environmentally-friendly and technologically advanced-fleet of 169 aircraft. Its rapidly-expanding network spans 121 cities in 66 countries in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries. </p><p> </p><p>In July 2012, Emirates will commence a second daily service from Madrid to Dubai. </p><p> </p><p><b>The Position: </b> </p><p>Based at Madrid International Airport, you will ensure that ground handling agent and other service suppliers are fully briefed regarding Emirates' requirements and that the expected level of service to Emirates passengers is provided in a timely and efficient manner. </p><p>You will deal with delays, disruptions and excess baggage, control catering uplifts and expenditure on meals and accommodation for transferred or delayed passengers and supervise staff on duty, ensuring that the relevant areas of the operation are fully covered. </p><p>You will also be responsible for ensuring that all post flight activities are completed correctly and undertake ticketing/reservation duties at the ticket desk. </p><p> </p><p><b>Experience and Qualifications:</b> </p><p>With an airport ground handling, ticketing and reservations background, you will have experience at a supervisory/senior agent level and a thorough knowledge of Ground Operations, Weight and Balance, Passenger & Baggage Services and Departure Control system. You will preferably have a good knowledge of Reservations, Fares & Ticketing and demonstrate excellent organisational and planning skills. Furthermore, you will be fluent in verbal and written English and Spanish. </p><p><b>APPLICANTS MUST HAVE THE LEGAL RIGHT TO LIVE AND WORK IN SPAIN. THE COMPANY WILL NOT PROVIDE OR ASSIST IN OBTAINING A WORK PERMIT.</b> </p><p><b>To Apply</b>: To express your interest in the above vacancy, please apply on-line by clicking below and completing our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks, please assume that on this occasion you have been unsuccessful. Please also note that if you are not short -listed, you can also update your application at anytime and apply for other opportunities. Thank you for you interest in a career with the Emirates Group. </p> Please click the Apply now button and search for reference:SAS/SG/20540