Role overview
About this role
<br /> <p>A winner of more than 400 international awards, Emirates operates one of the aviation world's youngest, most environmentally-friendly and technologically advanced-fleet of 168 aircraft. Its rapidly-expanding network spans 118 cities in 70 countries in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries. </p><p>In July 2012, Emirates will commence a daily service from Lisbon to Dubai.<b></b> </p><p><b>Customer Sales & Service Agent (m/f)</b> </p><p>Based in our Lisbon Town Office, you will ensure the provision of the highest standard of service to Emirates' customers, by providing details of Emirates' fares, issue online tickets and sell related products by identifying customer needs. You will actively enhance Emirates' revenue earnings by providing options to customers on all products and services, such as Skywards membership, stopovers, hotel bookings and upgraded fares. You will also support Travel Agents with their general enquiries. </p><p> </p><p><b>Experience and Qualifications: </b> </p><p>You will have previous experience in Airline Reservations/Ticketing and be able to demonstrate excellent knowledge of Reservations, Fares & Ticketing. You must have excellent customer service skills with a high level of attention to detail. You will be able to communicate effectively and be fluent in written and spoken Portuguese and English. </p><p><b>APPLICANTS MUST HAVE THE LEGAL RIGHT TO LIVE AND WORK IN PORTUGAL. THE COMPANY WILL NOT PROVIDE OR ASSIST IN OBTAINING A WORK PERMIT.</b> </p><p><b>To Apply</b>: </p><p>To express your interest in the above vacancy, please apply by clicking below and completing our online application form in English. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks, please assume that on this occasion you have been unsuccessful. Please also note that if you are not shortlisted, you can also update your application at anytime and apply for other opportunities. </p><p> </p><p> </p> Please click the Apply now button and search for reference:CS&SA/EH/20636