Role overview
About this role
<br /> <p>In 1959, dnata was a small ground-handling operation with just five staff members. Today, we're the fourth largest combined air services provider in the world with over 20,000 employees across five continents. Our expertise in ground handling, cargo, travel, and flight catering has earned us over 30 awards and the admiration of the industry. </p><p><b>Travel </b> </p><p> </p><p>As the fourth largest travel management company in the world, we manage everything from business and incentive travel and worldwide tour operations - covering leisure, sports and active holidays-through to hotel sales and marketing representation, offshore and marine services, and government and corporate services. </p><p><b>Job Purpose</b> </p><p>The main focus of the role will be to plan, control and manage the channel development of the various online B2B initiatives for Dnata Travel Corporate customers (HRG, GTS, MMI, etc). The job holder will be responsible for customer profiling and proposition development for the Corporate Customers to establish long term relationships and sustained market credibility of the online solutions. </p><p> </p><p>The job holder is expected to maximise revenue by identifying and exploiting potential business opportunities in the online arena. </p><p><b>Job Outline</b> <br /> </p><ul> <li>Develop the customer conversion strategies towards the online channel along with the e-Business Development Manager & Dnata Travel Corporate Sales team. Ensure the successful implementation of the strategy to achieve the targeted adoption rates. </li> </ul> <p> </p><ul> <li>Develop and conduct suitability studies for targeted Corporates to map their processes & requirements to offer the best solution fit (KDS, GetThere, etc) in the customer proposition. </li> </ul> <p> </p><ul> <li>Identify the customizations required for each Corporate Customer and ensure that the same is administered through the booking solution. This includes the customizations for managing the travel policy and expense management modules within the overall solution. </li> </ul> <p> </p><ul> <li>Ensure that the corporate customers use all aspects of the online booking solution placed at their disposal through proactively arranging and managing training,workshops, development and special seminars during implementation and continuous monitoring for process improvement thereafter. </li> </ul> <p> </p><ul> <li>Maintain Customer Relationship Management by visiting clients when required and participate in review meetings to cover all operational issues related to the use of the online booking solution that may arise, to prevent erosion of client confidence and business. Investigate and resolve all client complaints to their satisfaction, to ensure client loyalty and their uninterrupted procurement of travel services through dnata Travel. </li> </ul> <p> </p><ul> <li>In liaison with the e-Product Development & Operations Manager & Business Solutions team contribute to the design and implementation of standard operating procedures for the use of corporate booking solution. Ensure that any deficiencies within the same are highlighted and rectified for improvement continuously and is in accordance to standards specified. </li> </ul> <p> </p><ul> <li>Obtain accurate information reports on the online usage of the corporate booking solutions to identify trends and market practices, strategically analyse situations and incidents in order to produce or suggest amendments/enhancements/improvements to existing systems, procedures and products. </li> </ul> <p> </p><ul> <li>Work with Business Development, and conduct customer surveys from time to time to ensure clients who deal with HRG/DWT/Government Travel are satisfied with the standard of operational service, and where found defective, to recommend and implement appropriate changes in tandem with Management decisions. </li> </ul> <p> </p><ul> <li>Maintain a cordial and effective working relationship with all internal departments that in any way influence the end service provided to clients, to ensure the smooth and efficient functioning of the respective divisions. </li> </ul> <p> </p><ul> <li>Assist the respective Line Manager in the preparation of the Sales and Revenue Budgets; work closely with the various stakeholders to ensure that budgeted figures are achieved. The jobholder shall also initiate corrective measures in a timely and effective manner to rectify any negative financial situation. </li> </ul> <p> </p><p> </p><p>In order to apply for this role you must have the following: </p><p><b>Qualification:</b> </p><ul> <li>Degree or Honours (12 3 or equivalent) in Economics, Commerce or Business Administration. </li> </ul> <p> </p><p><b>Knowledge & Skills</b> </p><p> </p><ul> <li>Thorough knowledge of the IATA rules and regulations involved in the operational area of a Travel Agency. </li><li>Experience in leading operational teams and motivating them to perform at optimal levels - minimum 2 years. </li><li>IATA Certificate or equivalent in Advanced Fares and Ticketing. </li><li>NEBS Diploma or similar course. </li><li>Basic PC skills in Word Processing, Spreadsheets and MS Power Point. </li> </ul> <p><b>Experience </b> </p><ul> <li>A minimum of 6 years in the travel industry Commercial /Sales/Reservations /Ticketing, (preferably in the UAE) of which at least 3 years should have been served in a Supervisory position. </li> </ul> Please click the Apply now button and search for reference:OSM/HA/20805