G S A Manager

<p>In 1959, dnata was a small ground-handling operation with just five staff members. Today, we&rsquo;re the fourth largest combined air services provider in the world with over 20,000 employees across five continents. Our expertise in ground handling, cargo, travel, and flight catering has earned us over 30 awards and the admiration of the industry.</p> <p><b>Travel </b></p> <p>Whatever your destination, we&rsquo;ll help you reach it. Every day, 2,108 travellers trust us with their plans. From holidays of romance and discovery, to the logistics of getting people wherever their work demands &mdash; we make plans that fit yours.</p> <p>&nbsp;</p> <p>As the fourth largest travel management company in the world, we manage everything from business and incentive travel and worldwide tour operations - covering leisure, sports and active holidays&ndash;through to hotel sales and marketing representation, offshore and marine services, and government and corporate services.</p> <p><b>The Position:</b> <br /> <br /> In this role you will be responsible for planning and managing the operation and expansion of dnata's GSA airline business in UAE to ensure achievement of market share, revenue &amp; contribution targets through dynamic management &amp; representation of GSA airlines. <br /> <br /> <br /> <b>Job Outline </b></p> <p>In this role you will be required to:</p> <ul> <li>Implement the business strategy and related policies for the GSA department, whilst ensuring maximum profitability and productivity. Liaise with the Airline Principals to develop, manage and implement their marketing plan in line with dnata's overall air strategy.</li> <li>Monitor and be aware of all changing market situations, and continuously adapt the business strategy to meet the environmental conditions and challenges of the future. To track competitor activity and recommend changes in processes, systems, strategy for business growth to address these needs.</li> <li>Manage operations of the GSA Airlines across dnata Travel Centre, EGTC as well as all GSA Airline offices to ensure that the sales targets are met.</li> <li>To train, motivate and develop the staff to ensure efficient achievement of the departmental objectives and increasing profitability.</li> <li>Manage the overall annual budget for GSAs with respect to sales, manpower and overall costs. Identify the profitability for each Airline, and work to maximise overall profitability of the department. Continuously seek improvements in business processes, systems and technology in order to ensure that business targets are achieved in the most productive manner.</li> <li>Maintain a constant proactive approach with external relationships, namely GSA relationships, and maintain an up to date view of contractual obligations and status. Ensure timely distribution of information to stake holders: GSA Principals, relevant line departments and Key Account Managers in case of any changes in policy, procedures and products, which may affect SLAs.</li> <li>Maintain effective working relationships with internal departments and ensure through service level agreements that departmental needs are effectively met. Maintain day-to-day co-ordination with GSA Principals.</li> <li>Set and maintain product and customer service standards in order to meet industry requirements while supporting any company or principal related objectives.</li> <li>Define, manage and implement Service Level Agreements with the GSA Principals, by conducting regular sales and service performance audits to ensure compliance. Seeks regular feedback from the Customer Airline and initiate measures for service recovery/enhancements.</li> <li>Analyses existing GSA contracts/agreements with the principals and seek opportunities for increasing revenue by negotiating on going revenue and cost management initiatives.</li> </ul> <p><b>In order to apply for this role you must have the following: </b></p> <p><b>Qualifications </b></p> <ul> <li>Degree or Honours (12+3 or equivalent) in a business related discipline.</li> </ul> <p><b>Experience </b></p> <ul> <li>8 years experience at a senior management capacity of a travel based organisation, with expertise in managing GSA travel trade related business and Customer Service Relationship Management.</li> </ul> <p><b>Knowledge/skills </b></p> <ul> <li>Knowledge of IATA regulations, airline, policies and procedures together with documentation and accounting requirements.</li> <li>Familiarity with the Gulf travel business environment is desirable to understand customer needs and supplier capability.</li> </ul> <p><b>Salary &amp; Benefits:</b></p> <p>We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund and it has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1=&quot;Dh3.66.&quot; Besides generous travel benefits normally associated with an airline, this managerial role also has excellent leave and health care packages, accommodation, power and water paid for, along with transport benefits, life insurance and other employee benefits making the role attractive to high performers. By viewing the 'Dubai Lifestyle' section in the careers website you can also consider the many benefits of Dubai as a location to live and work in <br /> <br /> <b>To Apply:</b></p> <p>To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.</p>