Manager Mercator Revenue Accounting Services

<br /> <ul> <li>The Emirates Group is a highly profitable business with annual revenue of approximately US$ 15.6 billion and over 50,000 employees. The Group comprises of dnata, the fourth largest combined air services provider in the world and Emirates, the Group's rapidly expanding and award winning international airline. Emirates global network now sees it flying to over 121 destinations across 6 continents, operating a modern fleet of over 170 wide-bodied aircraft. Today the airline has orders worth over US$ 84 billion for 233 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. Essential to our continued business success as we expand will be the on-going employment of high quality people to join our multi-cultural team of over 167 nationalities. <br /> <br />Dubai, a tourism centre and modern cosmopolitan city with high standards of healthcare, education and leisure pursuits for residents offers those we hire one of the most desirable lifestyle locations in the world. In addition to lifestyle and tax free salary benefits, the Emirates Group also offers professional development opportunities to help employees develop new skills and grow their careers successfully. Discover your future!<b> </b></li> </ul> <p><b>The Position:</b>To deliver Revenue Accounting processes and services to Mercator Revenue Accounting Services (MRAS) customers within agreed Service Level Commitments (SLC's), optimal costs and in compliance with International Financial Reporting Standards (IFRS), whilst ensuring continued client satisfaction and retention, generating external revenues for the Group. </p><p> </p><ul> <li>Mercator, part of the Emirates Group, comprising Emirates Airline, dnata and their subsidiary companies, is a provider of business technology solutions and servicesto the global airline industry. </li><li>Mercator's teams of IT professionalsand airline specialists work at the cutting-edge of technology to deliver to its customers across the globe the ITsolutions to help grow their businesses. Mercator's five divisions have been designed to best serve its customers' needs and include: Passenger Services Solutions, Cargo & Logistics Solutions, Customer Relationship Management & Loyalty Solutions, Financial Management Solutions and Safety Solutions. For more information, visit: www.mercator.com . </li> </ul> <p> <br /> <br /> </p><ul> <li>To actively participate in business development activities, in collaboration with Mercator, to source new MRAS clients and grow the MRAS business. </li><li>Plan and implement (over a 1-3 year timescale) the appropriate framework of policy, process, controls and resources to deliver on going high quality Revenue Accounting services to all MRAS customers. </li><li>Deliver the MRAS growth and business development strategy by working with the Mercator team to source new airlines for MRAS, based on targets set by VP-Revenue Accounts and VP-Sales and Market Development. Participate in Mercator pre-sales presentations to illustrate the unique selling points of the service. Provide competitive processing figures (cost per coupon) to Mercator Sales & Marketing for pricing quotations to prospective clients. </li><li>Utilise IATA networking opportunities to source leads in relation to new business opportunities in un-tapped revenue accounting service areas like fare audit, credit card billing and reconciliation, fare filing, Management Information System (MIS) related support etc to constantly try and expand the offered MRAS (for current and potential new airline clients). </li><li>To participate in the contract negotiation process and establish and agree deliverables and SLC's with the customer, manage the process of the identification of external service providers (where MRAS are sub contracted) and manage service quality levels of these providers in line with the agreed standards. </li><li>To establish and manage MRAS processing teams to provide Revenue Accounting services in accordance with the customer contracts/SLC's, including setting staffing levels. Develop annual budgets in line with the strategy and key KPI's, monitoring employment costs and productivity levels within the various MRAS teams to drive efficiency and productivity enhancements. </li><li>Implement effective controls in the revenue process for all airline revenue units, as defined by the Revenue Control unit, to mitigate any processing and financial risk. Collaborate with the Manager Revenue Control to develop controls in a cost effective manner which would improve quality, benefit the client and achieve SLC's. </li><li>Anticipate and plan all future Revenue Accounting System (currently RAPID) enhancements and policies (additions and amendments) required in revenue accounting processes. This will involve keeping abreast of industry trends, anticipating changes, evaluating development needs and the impact such changes will have on the airline revenue units. In partnership with the Revenue Accounting Shared Services Manager, formulate, identify and evaluate revenue accounting issues and prepare policy recommendations to senior management for value added changes to the processes. </li><li>Develop, establish and negotiate internal service level agreements with the Revenue Accounting Shared Services unit to ensure that Reference Data and Imaging and Administration solutions are being delivered in a cost effective manner to the airline revenue units. Collaborate with the Revenue Accounting Shared Services unit to look for new ways and means to reduce the shared services cost to the airline revenue units. </li><li>Periodically benchmark MRAS practices and processes with other airlines/Business Process Outsourcing (BPO) companies in the market, to constantly keep improving the processes and the unit cost at which the processing is delivered, to achieve or exceed profit targets for each MRAS client. </li><li>Coordinate the Performance Management (PM!) process for staff across the section, ensuring quality and timely completion of PM! reviews and actioning of development plans for the full team. Manage the team's performance through coaching, encouraging staff development and progression, and motivate the team by role modelling leadership and team-working behaviours. <br /> <br /></li> </ul> <p><b>Critical Competencies </b> </p><ul> <li>Customer Service Orientation </li><li>Adaptability and Innovation </li><li>Leadership </li><li>Business Awareness </li><li>Strategic Thinking </li><li>Influence and Negotiation <br /> <br /></li> </ul> <p><b>Salary & Benefits:</b>We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund and it has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1="Dh3.66." Besides generous travel benefits normally associated with an airline, this managerial role also has excellent leave and health care packages, accommodation, power and water paid for, along with transport benefits, life insurance and other employee benefits making the role attractive to high performers. By viewing the 'Dubai Lifestyle' section in the careers website you can also consider the many benefits of Dubai as a location to live and work in <br /> <br /><b>Experience and Qualifications:</b> </p><ul> <li>Degree or Honours (12 3 or equivalent) in Finance. </li><li>10 yrs experience in different areas of revenue accounting in an airline or large service sector companies with management experience at senior level leading large teams. </li><li>Working knowledge of online and interline fares and prorate agreements, including cargo rates and agreements, yields, commissioning and incentive practices. </li><li>Working knowledge and experience in settling interline disputes especially those related to prorate agreements and ticketing disciplines. </li><li>Specialised knowledge and practical experience in specifying, maintaining and developing revenue accounting systems. </li><li>Advanced presentation and negotiation skills. </li><li>Strong customer management skills. </li><li>Ability to communicate effectively, both orally and in writing with senior managers internally and externally. </li><li>Ability to lead and manage a large team </li><li>Finance & Insurance.Revenue Accounting 10 Years <br /><b></b></li> </ul> <p><b>To Apply:</b>To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group. </p> Please click the Apply now button and search for reference:MMRAS/ME/20817