Role overview
About this role
<br /> <p>The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees. The Group comprises of Dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international Airline. Emirates global network now sees it flying to over 110 destinations across 6 continents, operating a modern fleet of over 150 wide-bodied aircraft. Today the Airline has orders worth over US$ 68 billion for 200 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. If you have the talent to support our business, we can offer you a wealth of benefits. The opportunity to work for one of the most prestigious and progressive airlines in the sky, or for a leader in ground handling and passenger service operations in an airport environment. Discover your future!<b> <br /> <br />The Position:</b> </p><ul> <li>To deploy available Emirates resources to best advantage in order to satisfy passenger and operational requirements arising during each duty period. </li><li>To ensure that the Ground Handling Agent and other service suppliers are fully briefed regarding EK requirements and that they deliver them in a timely and efficient manner so that the service handling proceeds smoothly and Emirates passengers expectations are met or exceeded. </li><li>To deal with problems arising such as delays, disruptions, excess baggage or denied boarding including implementation of the Options Schemes, within the guidelines provided by the Airport Services Manager in order to retain customer confidence and loyalty </li><li>To use initiative to resolve problems outside these guidelines, keeping senior staff informed of the action taken. </li><li>To control catering uplifts and expenditure on meals and accommodation for the transfer of delayed passengers in order to minimise waste and unnecessary costs while meeting the needs of EK passengers. </li><li>To efficiently investigate and respond to queries, complaints and claims received from various head office departments or passengers directly and attempt to restore passenger confidence </li><li>To ensure the expeditious and accurate completion of all post flight activities including despatch of messages, forwarding of documentation and completion of station file so that down line operations can proceed smoothly and any future queries responded to. </li><li>To undertake various administrative functions including rostering of staff, completion of performance appraisals and reordering of stationery. </li><li>Other duties as directed by the Airport Services Manager in order to meet the needs of the operation. </li> </ul> <p><b>Salary & Benefits:</b>We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company. <br /> <br /><b>Experience and Qualifications:</b> </p><ul> <li>High school level of education or equivalent. </li><li>Minimum 7 years experience in Airport Ground Handling, with at least 3 years experience as a Senior Station Assistant and with proven ability or aptitude to lead a team. </li><li>Must have completed relevant professional training courses.(Advanced courses in Passenger Services, Reservations and Ticketing, Ground Operations, Cargo, Weight and Balance Baggage Service and Claims and Behavioral Skills). </li><li>Should have working knowledge of Departure Control Skills (DCS). </li><li>Computer literate. <br /></li> </ul> <p><b>Must have the right to work and live in Singapore. The company will not provide or assist with obtaining work permits.</b> <br /> <br /> <br /><b>To Apply:</b>To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group. </p> Please click the Apply now button and search for reference:ASO/SS/17919