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External apply Aerospace Engineering Quality

Customer Support Executive (Calogi)

Emirates Airline & Group · United Arab Emirates · Onsite · Internship

Salary: not specified Join the Calogi team and deliver the most comprehensive neutral B2B and B2C Air Cargo community e-commerce solution in the Middle East The Emirates Group is a highly profitable business with annu

Aerospace Engineering Quality Internship Onsite

Role overview

About this role

<br /> <p>Join the Calogi team and deliver the most comprehensive neutral B2B and B2C Air Cargo community e-commerce solution in the Middle East </p><p>The Emirates Group is a highly profitable business with annual revenue of approximately US$ 15.6 billion and over 50,000 employees. The Group comprises of dnata, the fourth largest combined air services provider in the world and Emirates, the Group's rapidly expanding and award winning international airline. Emirates global network now sees it flying to over 121 destinations across 6 continents, operating a modern fleet of over 170wide-bodied aircraft. Today the airline has orders worth over US$ 84 billion for 233 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. Essential to our continued business success as we expand will be the on-going employment of high quality people to join our multi-cultural team of over 167 nationalities. Dubai, a tourism centre and modern cosmopolitan city with high standards of healthcare, education and leisure pursuits for residents offers those we hire one of the most desirable lifestyle locations in the world. In addition to lifestyle and tax free salary benefits, the Emirates Group also offers professional development opportunities to help employees develop new skills and grow their careers successfully. Discover your future! </p><p> </p><p>Calogi is a neutral trade portal solution for the worldwide air cargo supply chain, offering an affordable solution for the local and global air cargo community. Designed to support IATA E-Freight and Cargo2000,Calogi has it's own independent management structure, headquartered in Dubai UAE. A successful model of the portal is currently running within the Dubai Air Cargo Community enabling over 1000 subscribers to electronically manage over 65% of the their total total Dubai air cargo import and export business </p><p> </p><p><b>The Position: </b>Provide comprehensive support to Calogi users and the Calogi Call Centre on a continuous basis. Prepare user requirements documents, test packs and conduct user acceptance tests. Analyze, interpret and evaluate data for trends and make recommendations for required action and improvements. Create and execute test plans ensuring that the Calogi environment is set up correctly in order to carry out the test case execution. Determine the testing mandate, define the scope and capture test results. Manage the bug fixes identified during User Acceptance Testing through to completion. Track monitor and report as necessary. Support the implementation and roll out of system enhancements. Facilitate the effective usage of the system in the customer areas. Intitiate IT downloads to assist in problem solving and system recovery procedures. Ensure that there is no revenue loss to Calogi or external customers. </p><p><b>Salary & Benefits: </b>We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in. <br /> <br /><b>Qualifications & Experience</b> </p><p>"A" level or equivalent with 4 years in a Cargo environment <br />Must be highly computer literate <br /> <br />Knowledge <br />Must have a good knowledge of the end-to-end Cargo business area. </p><p> </p><p>Other: Must have a valid UAE driving license. <br /> <br /> </p><p> </p><p><b>To Apply:</b>To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with Calogi. </p><p> </p><p> </p> Please click the Apply now button and search for reference:CSE/LF/21187

Hiring organisation

Emirates Airline & Group

<p><strong>Emirates – Build a career with one of the fastest growing airlines in the world.</strong></p> <p>Join Emirates and advance your career with one of the world’s fastest growing airlines.&nbsp;We’re looking for motivated and passionate individuals who want to shape the future of air travel.</p> <p>They key to our ongoing success is the employment of high-quality people who benefit from living and working in Dubai, a modern cosmopolitan city offering one of the most desirable lifestyles in the world. We offer our employees a competitive tax-free salary, the opportunity to experience an expanding route network across six continents, and plenty of development opportunities.</p> <p>To support our expansion plans, we are recruiting suitable candidates for a wide range of positions to work alongside our multicultural team of more than 160 nationalities.</p> <p>To find out more about the career opportunities, Emirates offers and how to become part of our future growth and rapid success, visit <a href="http://emirates.com/careers" rel="no-follow">emirates.com/careers</a></p> <p>Where could you be tomorrow?</p>

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