Airport Services Manager - Lisbon

<br /> <p>The Emirates Group is a highly profitable business with a turnover of approximately US$ 15.6 billion and over 50,000 employees. The Group comprises of dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international airline. Emirates global network now sees it flying to over 121 destinations across 6 continents, operating a modern fleet of over 170wide-bodied aircraft. Today the airline has orders worth over US$ 84 billion for 233 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. If you have the talent to support our business, we can offer you a wealth of benefits. The opportunity to work for one of the most prestigious and progressive airlines in the sky, or for a leader in ground handling and passenger service operations in an airport environment. Discover your future!<b> <br /></b> </p><p>In July 2012, Emirates will commence a daily service from Lisbon to Dubai. <br /> <br /><b>The Position: </b>Airport Services Manager (m/f) <br />You will manage and ensure safe, efficient and timely airport operations at Lisbon International Airport to ensure that Emirates' image, reputation and customer service levels are maintained and enhanced to the highest standards. You will implement and periodically review strategy to ensure that all Emirates airport staff carry out the procedures, standards and instructions as laid down by Airport Services. You will be responsible for ensuring that Ground Handling performance targets as set by Airport Services, such as flight punctuality, check-in standards and baggage delivery times, are achieved, so that Emirates remains competitive. This will be achieved through regular liaison with the management of Handling Agents and other service suppliers in order to identify problem areas and find corresponding solutions. <br />You will ensure adequate measures are implemented and maintained in order to protect the safety and security of the whole operation including aircraft, passengers, cargo, baggage and all staff. Furthermore, you will monitor all aspects of the airport operation to achieve and maintain high customer service standards. You will also exercise budgetary control on expenditure and maximise excess baggage and ticket sales revenue. <br />Finally, you will be responsible for leading, guiding and developing staff to maintain a disciplined and motivated work force and ensure that administrative tasks, claim settlements and general correspondence are processed in an accurate and timely manner. You will also be responsible for preparing and constantly reviewing local procedures as well as Diversion/Delay Handling/Disruptions and Emergency Procedures for the reference of Emirates staff and Handling Agent. <br /> <br /> <br /><b>Salary & Benefits: </b>We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company. <br /> <br /><b>Experience and Qualifications: </b>Educated up to degree level or equivalent, you will have an airline industry background and extensive experience at managerial level in airport operations. You will be experienced to an advanced level in Passenger Services, Load Control, Baggage Tracing and Ticketing and possess extensive knowledge of Systems, especially DCS, Reservations and Baggage Reconciliation. You will also be conversant in Flight Planning and Cargo Operations. You will have proven ability in leading, motivating and developing staff and be a sound decision maker and be able to demonstrate the ability to work under pressure. Fluency in spoken and written Portuguese and English is a must. <br /> <br />APPLICANTS MUST HAVE THE LEGAL RIGHT TO LIVE AND WORK IN PORTUGAL. THE COMPANY WILL NOT PROVIDE OR ASSIST IN OBTAINING A WORK PERMIT. <br /> <br /><b>To Apply: </b>To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group. </p> Please click the Apply now button and search for reference:ASM/DM/21078