Role overview
About this role
<br /> <p><b>Customer Sales & Service Agent </b> </p><p>Emirates Airline is a dynamic multicultural organisation with ambitious global growth plans. It has risen to become the fourth largest international long haul carrier in the UK and continues to win plaudits for innovation and outstanding customer service. </p><p>Already operating 105 flights a week from the UK to Dubai and beyond, Emirates growth is continuing with the introduction of the Emirates A380 into London Heathrow and Manchester. It is already firmly established as the UK's largest long haul carrier from the regions with dynamic operations in Heathrow, Gatwick, Birmingham, Glasgow, Manchester, and Newcastle. The airline now employs 650 staff in the UK, and the home of its European Contact Centre is in Wilmslow, Cheshire. </p><p><b>The Position: </b>Based at our European Contact Centre in Wilmslow, Cheshire, UK, you will be responsible for handling a wide range of reservations and telephone queries and dealing with the Emirates Frequent Flyer Skywards Members from all over Europe. </p><p>Our European Contact Centre is open seven days a week from 07.30 a.m. to 08.30 p.m. and you will work 37.5 hours per week based on a roster pattern. </p><p><b>Experience and Qualifications: </b> </p><p>You will be educated to at least GCSE level or equivalent and have previous experience in a Customer Service role. Previous travel and/or Contact Centre experience is desirable. It is essential to have an excellent telephone manner, exceptional customer service and sales skills in addition to fluency in English as well as one or more of the following languages: German, Italian, French, Dutch, Czech, Spanish or Danish. </p><p><b>APPLICANTS MUST HAVE THE LEGAL RIGHT TO LIVE AND WORK IN THE UK. THE COMPANY WILL NOT PROVIDE ASSISTANCE WITH OBTAINING WORK PERMITS</b>. </p><p><b>To Apply</b>: To express your interest in the above vacancy, please apply on-line by clicking below and completing our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks, please assume that on this occasion you have been unsuccessful. Please also note that if you are not shortlisted, you can also update your application at anytime and apply for other opportunities. Thank you for you interest in a career with the Emirates Group. </p> Please click the Apply now button and search for reference:CS&SA/KL/19292