Role overview
About this role
<br /> <p>The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees. The Group comprises of dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international Airline. Emirates global network now sees it flying to over 110 destinations across 6 continents, operating a modern fleet of over 150 wide-bodied aircraft. Today the Airline has orders worth over US$ 68 billion for 200 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. If you have the talent to support our business, we can offer you a wealth of benefits. The opportunity to work for one of the most prestigious and progressive airlines in the sky, or for a leader in ground handling and passenger service operations in an airport environment. Discover your future!<b> <br /> <br />The Position:</b> </p><ul> <li>Ensure that Ground Handling Agent / Cargo Handling Agent, EK staff and other service suppliers are fully briefed regarding EK requirements and that they deliver them in a timely and efficient manner so that the cargo handling proceeds smoothly. </li><li>Co-ordinate with GHA and ensure cargo is flown as booked and our customer service standards are maintained. </li><li>Deal with problems arising such as delays, disruptions, cargo mishandling and transfer of cargo. </li><li>Investigate and respond to queries, complaints and claims in order to restore customer confidence. </li><li>Undertake various administrative functions including rostering of staff, assessing training needs and completion of performance appraisals. </li><li>Ensure the expeditious and accurate completion of all post flight activities including despatch messages, forwarding documentation, and completion of station file so that down line operations can proceed smoothly. </li><li>Update and maintain computerised Reservations System and operational automated databases in order to provide the requisite customer service information and facilitate the generation of periodic report and statistical information. </li><li>Collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies and procedures. <br /><b></b></li> </ul> <p><b>Salary & Benefits:</b> </p><p>We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company. <br /> <br /><b>Experience and Qualifications:</b> </p><ul> <li>Graduate Level. </li><li>Must have completed relevant professional training courses to advanced level, <br />such as Advanced Cargo Handling, Weight & Balance, Advanced Load Control and Basic Supervisory Training. </li><li>Minimum 5 years experience in Air Cargo Industry of which 2 years should be at a senior level. </li><li>Excellent knowledge of cargo handling procedures, customs formalities and airline <br />requirements. </li><li>Proven ability of leading, developing staff. </li><li>Initiative and commitment to ensure that EK's cargo matters are handled efficiently. </li> </ul> <p><b>Must have the right to work and live in Ghana. The company will not provide or assist with obtaining work permits. <br /></b> <br /> <br /><b>To Apply:</b> </p><p>To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group. </p> Please click the Apply now button and search for reference:CO/GV/21668