Role overview
About this role
<br /> <p>The Emirates Group is a highly profitable business with annual revenue of approximately US$ 15.6 billion and over 50,000 employees. The Group comprises of dnata, the fourth largest combined air services provider in the world and Emirates, the Group's rapidly expanding and award winning international airline. Emirates global network now sees it flying to over 121 destinations across 6 continents, operating a modern fleet of over 170wide-bodied aircraft. Today the airline has orders worth over US$ 84 billion for 233 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. Essential to our continued business success as we expand will be the on-going employment of high quality people to join our multi-cultural team of over 167 nationalities. <br /> <br />Dubai, a tourism centre and modern cosmopolitan city with high standards of healthcare, education and leisure pursuits for residents offers those we hire one of the most desirable lifestyle locations in the world. In addition to lifestyle and tax free salary benefits, the Emirates Group also offers professional development opportunities to help employees develop new skills and grow their careers successfully. Discover your future! <br /><b> <br /> <br />The Position:</b> </p><p><b>Job Purpose</b> </p><ul> <li>Lead, plan, monitor and co-ordinate all field activities of Arabian Adventures Safari Guides in co-ordination with the Safari Officers in order to deliver a total quality service which meets the set service and safety standards which reflects Arabian Adventures image as a service provider. </li> </ul> <p><b>Job Outline</b> <br /> </p><ul> <li>Monitor the discipline, grooming and the conduct of all Safari Guides & Camp Attendants ensuring that they comply with set standards and provide regular feedback to the Safari Officer for necessary corrective or appreciative action. Conduct the PM reviews for all the permanent Safari Guides. <br /> </li><li>Perform as a Safari Guide and lead a convoy of Safari 4WDs ensuring that the route is scenic and safe thereby ensuring customer satisfaction and not compromising on safety and security of the customers & vehicles. <br /> </li><li>Intervene is case of verbal customer dissatisfaction and take immediate remedial action to resolve the matter ensuring that the customer is satisfied with the services provided. Ensure that all written customer complaints received are objectively investigated with the relevant Safari Guide and in liaison with the Safari Officer recommend remedial/corrective action. <br /> </li><li>Based on the roster control the time and attendance recording of all full time and freelance Safari Guides ensuring that optimum utilisation of manpower. Monitor and record Safari Guide?s engagement times from the Back Track system ensuring proper and safe utilisation of vehicles. <br /> </li><li>Provide detailed feedback reports on trips organised and on special functions highlighting concerns and recording incidents that may have taken place on the trip. <br /> </li><li>Conduct route and camp inspection trips in close co-ordination with the Safari Officers, recommending changes where every necessary. Accompany Media, TV crews, photographers, etc. on trips and provide them with information on various scenic spots and locations. Accompany important groups and client inspection trips to plan safari operations of special trips and influence the decision of clients to use Arabian Adventures and Dubai. <br /> </li><li>Supervise and co-ordinate all the guest services related to F&B and comfort at the camps ensuring that high standards are maintained at all times. <br /> </li><li>Assist the Safari Officer in conducting Dune Driving Training for full time/part time drivers and stand-in for Safari Operations Executives in their absence and conduct daily briefings etc. <br /> </li><li>In cases of emergency ensure that necessary procedures are followed in order to safeguard the clients and protect the image of the company. </li> </ul> <p> <br /><b>Qualifications</b> </p><ul> <li>10 Years schooling or equivalent </li><li>Minimum of 4 years experience of which a minimum of one years should be at a supervisory capacity overseeing Safari Guides and handling customers independently. </li><li>Must possess a valid UAE driving licence. </li><li>Detailed knowledge of Northern Emirates (off-road routes). </li><li>A good knowledge of the UAE, its culture, heritage, wildlife (flora & fauna), local hotels & service industry. </li><li>First Aid & Safety procedures. </li><li>Excellent knowledge of mechanical aspects of a 4WD. </li><li>High level of fluency in spoken & written English. </li><li>Computer literate and able to use MS Office Applications. </li><li>Proven ability to work independently while on Safari trips with minimum amount of supervision and strong communication skills in both written and spoken skills. </li><li>Should possess good customer service skills in order to deal with customers and Safari Guides. </li> </ul> <p><b>Experience</b> </p><ul> <li>Commercial/Sales.Tours (Inbound) 5 Years </li> </ul> <p> <br /><b>Salary & Benefits:</b>We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in. <br /> <br /><b>To Apply:</b>To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group. </p> Please click the Apply now button and search for reference:SOS/FA/21770