Role overview
About this role
1. JOB PURPOSE Implement and Maintain the Ground Services Baggage Policies and Procedures of QR, adhering to all the laid down Rules and Regulations. 2. ACCOUNTABILITIES: <strong>Operational</strong> • Incorporate all new changes from all concerned departments and IATA's baggage resolution working group into the GOM/GSM as required. • Conduct spots checks with regards to Ground Services Standards and Procedures and submit a summarised report to SOPP. • Coordinate wherever a new station is to be opened and ensure relevant Baggage resolutions information is collected and distributed to all relevant internal parties (SOSP, Cargo, Catering, YM, etc) to be in place 30 days prior to launch date. • Issue, review and circulate new Baggage bulletins or Airport Procedures (e.g. Royal wedding. Events, Special flights, QRG-GOM). Latest by 7 days prior to effective. • Coordinate and review with QR's Industry Affairs, IATA's Baggage Services Manual, Warsaw and Montreal Conventions to accordingly make amendments to the Baggage chapters of the Ground Services Manual. • Prepare and submit to SOSP the respective Airport Procedures draft for circulation. Quarterly review with concerned departments and draft necessary TOI for SOPP's approval within 7 days • Review baggage compensation policy in accordance with IATA conventions, QR customer Care and QA legal and propose the best economical and customer friendly procedure. <strong>Management</strong> • Participate in specially designed working groups to assist Sr. Policy & Procedures Officer in implementation and issuance of New Baggage Policies & Procedures, Temporary Operating Instructions, Bulletins, Standard and/or Local operating procedures whenever required. 3. QUALIFICATIONS, EXPERIENCE, & SKILLS: <strong>Qualifications:</strong> • A high school leaving certificate or aviation related management qualification • Graduate <strong>Previous Experience:</strong> • 5-7 years experience in an Airline/Ground Handling Company within the Ground Services Preferred <strong>Job Specific Skills:</strong> • Fluent in Spoken and Written English • Intermediate Ms Office Computer Literacy • Fluent in Baggage Handling procedures • Excellent Interpersonal and Communication skills • Sound Knowledge of Aircraft Handling 4. COMPENTENCIES: Communication Planning/Organising Decision Making Flexibility Team Work About Qatar Airways Qatar Airways is the only Middle Eastern airline to hold a coveted 5-Star rating from Skytrax and is one of the fastest growing carriers in the world today. We are based in Doha, the capital of Qatar, where the East meets the West in one of the most rapidly developing and exciting cities in the region. <b> </b> How to Apply Please click on the Apply button below and create an account. To help us ensure we select the right candidates for interview please fill in the online application form, upload your CV (with a 2x2 photo) and create a covering letter, focusing on why you are the right person for the job. For more information on Qatar Airways please visit www.qatarairways.com/careers <p></p>