Training Manager

Responsible for strategic planning, design, delivery, management and continuous improvement of operations training and development for Qatar Aircraft Catering Company (QACC).  Working with senior management team, align training and development with operational and stakeholders requirements as well as QACC aims.  Responsible for implementing initiatives to ensure that QACC is compliant with the relevant international and national standards set for maintaining an operationally effective Flight Catering unit. Responsible for imparting Training to all QACC Staff.   <strong>ACCOUNTABILITIES:</strong>   Strategy Formulation *  Develop and manage the training strategy for QACC in consultation with the senior management team of QACC/QR *  Develop and manage the training strategy for QACC in consultation with the QACC/QR senior management team *  Research external programs and new technology that will improve the effectiveness training *  Prepare manuals and SOPs of various Operations related to QACC.   Development & Design *  Evaluate training needs for individuals and QACC in consultation with line managers and QACC senior management team *  Manage the design and development of training programs that are based on best practice learning and development methodology *  Ensure training developed is aligned to QACC standard operating procedures and meets legislative and other international regulation requirements *  Design staff development programs to meet high standards of hospitality industry. *  Develop and manage a training roster based upon business needs *  Organize training logistics to achieve efficient training attendance and effective delivery *  Undertake special assignment, task, projects as advised by Manager HR   Training *  Facilitate training programs to a high standard, using adult-learning and learner focused techniques *  Use coaching techniques to improve employee performance based on agreed action plans *   Manage relationships with external training providers and accreditation bodies to deliver training   Leadership & Management *  Act as an ambassador for learning and development, forging and maintaining positive professional relationships with internal and external stakeholders *  Provide direction, leadership and professional expertise using sound judgment and independent decision-making *  Provide direct reporting staff with training, development, coaching and mentoring while fostering a cohesive team environment *  Provide 3rd party suppliers with clear briefs, guidelines and instructions *  Track and measure the service of 3rd party suppliers to ensure service level agreements are maintained *  Inform QACC of required skill and qualification levels for employees to maintain effective performance *  To conduct training need analysis and accordingly plan training. *  Prepare training budget for the unit and monitor training expenditure     <strong> QUALIFICATIONS, EXPERIENCE, & SKILLS: </strong>   Qualifications: Essential *   Bachelor's degree *  1 to 2 years training management and delivery experience within the aviation/hospitality industry   Previous Experience: Essential *   Specialist - minimum 5 years of job-related experience required *   2 to 3 years customer service management experience in high volume environment *   1 to 2 years training management and delivery experience within the aviation/hospitality industry Job Specific Skills: Essential *  Strong strategic planning skills *  Excellent training design and delivery skills *  Ability to liaise and coordinate effectively with other stakeholders *  Confident manner with a strong personal presence *  Professional approach with good customer service and public relations skills *  Ability to work effectively as part of a team, motivate staff and develop skills of staff *  Ability to motivate and direct staff *  Ability to liaise and coordinate effectively with other stakeholders *  Ability to work in a high pressure, high volume environment <p></p>