Role overview
About this role
<p> </p> <p>IFE Maintenance Service Representatives required for our client in nHong Kong.</p> <p><strong><br /> Responsibilities:</strong></p> <ul> <li>Manage relationship between our company and assigned customers to ensure satisfaction and a long term business relationship.</li> <li>Ensure all necessary customers' and documentation are properly completed. Properly document the use of spares and update inventory records.</li> <li>Evaluate LRU testing/ certification requirements and provide feedbackto amend applicable calibration and acceptance test procedures.</li> <li>Respond to all airline issues related to operation and maintenance of our client's in-flight entertainment (IFE) systems. Provide technical guidance and assistance to customers in troubleshooting and resolving system & interface problems.</li> <li>Monitor failure trends and possible quality or reliability problems. Communicate findings with Product Engineers/ Reliability to ensure accurate, timely resolution.</li> <li>Investigate and resolve system operation and/ or maintenance issues, including identifying the size and scope of the problem, reporting and implementing a recovery plan, utilizing areas of expertise elsewhere in the company.</li> <li>Perform any other duties as assigned.</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>Degree/ diploma in Electrical Engineering or equivalent</li> <li>Minimum 2 years direct related experience with IFE programs, software, engineering systems.</li> <li>Demonstrate background in any of the following disciplines: Token Ring/Ethernet LANs; RF Signal Conditioning and Distribution: Audio/Video Encoding; Microprocessor based controllers; embedded Software; Analog Audio/Video Circuits.</li> <li>Good written and oral communicating skills .</li> <li>Excellent interpersonal and problem solving skills.</li> <li>Avionics and/or airframe background will be highly desirable.</li> <li>Current B2 HK CAD qualification</li> </ul> <p> </p>