Role overview
About this role
<br /> <p>The Emirates Group is a highly profitable business with a turnover of approximately US$ 15.6 billion and over 50,000 employees. The Group comprises of dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international airline. Emirates global network now sees it flying to over 121 destinations across 6 continents, operating a modern fleet of over 170wide-bodied aircraft. Today the airline has orders worth over US$ 84 billion for 233 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. If you have the talent to support our business, we can offer you a wealth of benefits. The opportunity to work for one of the most prestigious and progressive airlines in the sky, or for a leader in ground handling and passenger service operations in an airport environment. Discover your future!<b> <br /> <br />The Position:</b> </p><p>? Ensure a high standard of Customer Service is maintained at all times and be able to project the EK image at all times by being fully conversant with EK ticketing and fares procedures, responding to customer queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence. <br />? Deal with problems arising such as delays, disruptions, excess baggage or denied boarding, including implementation of the ?Options? Scheme, in order to retain customer confidence and loyalty. <br />? Ensure expenditure on meals and accommodation for transfer or delayed passengers are in accordance with company procedures. <br />? Ensure the expeditious and accurate completion of all documentation including tickets, MCOs, Excess baggage tickets, PTAs, DSR?s, etc. <br />? Make/amend reservations as and when necessary, handle rebooking of flights, accommodation and re-issuing tickets and issuance of FIMs in the event of disruptions for EK and other airlines. <br />? Recalculate fares for passengers changing itinerary, making additional collection as required, completing daily ticket sales returns and ensuring monies are banked. <br />? Monitor both inbound and outbound transfer passengers. Make arrangements to expedite their journey through the airport. Compile various statistics on transfer numbers and provide daily shift reports. <br />? Undertake Check-in for transfer passengers at the Transfer Desk. Allocate seats, process transfer baggage requirements and ensure visas and other documentation is in order for travel. <br />? Assist other Airport Services team members as and when required and undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager and Ticket Desk Supervisor. <br /> <br /><b>Salary & Benefits: </b>We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company. <br /> <br /><b>Experience and Qualifications:</b> </p><p>? Educated to secondary school level. <br />? Knowledge of Reservations and Ticketing (preferably with some airport experience). <br />? Completed basic courses in MARS Reservations and Fares and Ticketing. <br />? A working knowledge of Departure Control Systems (DCS). <br />? Must have good customer service and interpersonal skills, and the ability to work under pressure. <br />? Fluent in written and spoken English. <br /> </p><p><b>Must have the right to work and live in the Philippines. The company will not provide or assist with obtaining work permits. </b> </p><p><b>To Apply:</b>To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group. </p> Please click the Apply now button and search for reference:TDA/EW/24418