Role overview
About this role
<br /> <p>The Emirates Group is a highly profitable business with a turnover of approximately US$ 15.6 billion and over 50,000 employees. The Group comprises of dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international airline. Emirates global network now sees it flying to over 121 destinations across 6 continents, operating a modern fleet of over 170wide-bodied aircraft. Today the airline has orders worth over US$ 84 billion for 233 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. If you have the talent to support our business, we can offer you a wealth of benefits. The opportunity to work for one of the most prestigious and progressive airlines in the sky, or for a leader in ground handling and passenger service operations in an airport environment. Discover your future!<b> <br /> <br />The Position:</b> </p><ul> <li>Deploying available Emirates resources to best advantage in order to satisfy passenger and operational requirements arising during each duty period. </li><li>Ensuring that Ground Handling Agent and other suppliers are fully briefed regarding EK requirements and that they deliver them in a timely and efficient manner so that the service handling proceeds smoothly and Emirates passengers' expectations are met or exceeded. </li><li>Dealing with problems arising such as delays, disruptions, excess baggage or denied boarding including implementation of the 'options' scheme, within the guidelines provided by the Airport Services Manager in order to retain customer confidence and loyalty. </li><li>Investigating and responding to queries, complaints and claims received from various Head Office Departments or passengers direct, in an efficient and timely manner in order to restore passenger confidence. </li><li>Other duties as directed from time to time by the Airport Services Manager or Senior Airport Official on duty e.g. assistance with Immigration Fines (where appropriate), in order to meet the needs of the operation. </li> </ul> <p><b>Salary & Benefits: </b>We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company. <br /> <br /><b>Experience and Qualifications:</b> </p><ul> <li>Educated to 'A' level standard or equivalent. </li><li>Minimum 5 years experience in Airport Ground Handling, with at least 2 years experience as a senior station assistant and with proven ability or aptitude to lead a team. </li><li>Must have completed relevant professional training courses (Advanced courses in Passenger Services, Reservations & Ticketing, Ground Operations & Cargo, Weight and Balance, Baggage Services & Claims and Behavioral Skills etc.). </li><li>Should have a working knowledge of Departure Control Systems (DCS). </li><li>Fluent spoken and written English. </li><li>Must have good interpersonal skills and a pleasant outgoing personality. </li> </ul> <p><b>Must have the right to work and live in Malaysia. The company will not provide or assist with obtaining work permits. </b> </p><p><b>To Apply:</b>To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group. </p> Please click the Apply now button and search for reference:SAS/PI/23441