Role overview
About this role
<br /> <p> The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees. The Group comprises of dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international Airline. Emirates global network now sees it flying to over 110 destinations across 6 continents, operating a modern fleet of over 150 wide-bodied aircraft. Today the Airline has orders worth over US$ 68 billion for 200 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. Essential to our continued business success as we expand will be the ongoing employment of high quality people to join our multi-cultural team of over 150 nationalities. <br /> <br />Dubai, a tourism centre and modern cosmopolitan city with high standards of healthcare, education and leisure pursuits for residents offers those we hire one of the most desirable lifestyle locations in the world. In addition to lifestyle and tax free salary benefits, the Emirates Group also offers professional development opportunities to help employees develop new skills and grow their careers successfully. Discover your future! <br /> <br /><b>The Position:</b> </p><p> To provide the highest quality of frontline customer service and assistance to all passengers. This includes Check-in, Immigration, Mishandled Baggage, Onward connections, Reservations, and Assistance with resolving issues such as mis-connections, cancelled bookings, improper documentation (visas) etc. <br /> <br /><b>Salary & Benefits:</b> </p><p> We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in. This is an open contract, a visa will be provided. <br /> <br /> <br /> <b>Experience and Qualifications:</b> </p><ul> <li>Minimum 2 years experience in Frontline Customer Services role. </li><li>10 Years schooling or equivalent . </li><li>Fluency in English Language </li><li>Fluency in Arabic and other International Languages are preferable. </li><li>Working knowledge of MS Office packages. </li> </ul> <p><b>To Apply:</b> </p><p>To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group. </p> Please click the Apply now button and search for reference:CSA/AV/24448