MRO Key Account Manager (KAM)

<img src="http://counter.adcourier.com/am9obnBhdWwuNjM0MjAuNDI0QHByb3RlY3RlY2huaWNhbC5hcGxpdHJhay5jb20.gif" /><br />MRO Key Account Manager (KAM) <br />Department: MRO Contracts <br />Type: Permanent - 37.5 hours p/w. <br />Reports to: The Senior Key Account Manager <br />Salary: Please call to discuss + Excellent Benefits package inc. Private Health care & 6x Salary Life Assurance just to name a couple items. <br /> <br />Job Purpose <br />Act as a single point of contact for all assigned customer accounts and support of fellow accounts. Managing the account activity and day to day relationship with the customer and EC UK departments. Ensure proper contract execution and account performance. <br /> <br />Single point of contact for a defined group of customers, dealing with all manner of enquires. <br />Fleet Maintenance requirements <br />Ensure all aircraft maintenance is planned and carried out in accordance with calendar and hourly limitations <br />Daily, Monthly weekly reporting (Internal and External) <br />Provide progress reports to customers during any maintenance period. <br />Manage unscheduled and ADHOC helicopter maintenance tasks <br />Review and create estimates and invoices (in SAP) before sending to customers as well as managing and resolving any queries or disputes the customer may have <br />Invoice review and confirmation <br />Monitor and track spares and repair orders for all customer orders and provide updates to customers when applicable <br />Daily planning of meetings <br />Contract responsibility and accountability <br />SIEBEL CRM utilisation <br />Contract renewal preparation and delivery of contract to customers <br />Initiate Offers/Proposals for retrofit work & modifications on behalf of the customer, once accepted then liaising with internal departments <br />Log and manage all customer complaints and requests <br />Carry out new airframe acceptances and final handover to customer <br />Continuous communication with customers, hosting meetings where necessary <br />KPI's <br />Financial: Turnover and Gross Margin for defined group of customers, bookings of existing customer base <br />OPS: TAT, OTD and Customer satisfaction <br />Knowledge and skills: <br />Essential: <br />Customer Liaison and orientation, interpersonal skills, IT- Skills, Microsoft Office, team player, able to use own initiative, problem solving, assertive, strong character, good technical understanding <br />Desirable: <br /> <br />Commercial and/or Technical background in Aviation <br />Essential: <br />Minimum of at least 3 years experience in the Aviation/Aerospace industry <br />Previous experience in a challenging customer facing role <br />T skills (Microsoft Office- Excel, Word and Powerpoint) <br />Desirable: <br />Experience with high-cost/high end market products <br />Commercial and contract experience <br />Technical (Aviation) experience <br />Experience with SAP and CRM Software <br />Knowledge of PART M and 145 <br />Qualifications: <br />Essential: <br />BA/BSC Degree or PGDIP <br />Customer relationship management <br />Desirable: <br />Speaking a second language, Technical Training on Aircraft, <br />Technical background, Customer Culture Training, IT <br />If this is of interest to you, please contact or Jamie Ali or John Paul O'Hare on 01329 232221 or send your CV to J.Ali@protectechnical.co.uk