Role overview
About this role
<p>Jet Professionals, on behalf of our market leading avionics client, are looking for suitable candidates for our clients vacancy - Customer Support Engineer, to be based in Madrid.</p> <p>The Customer Service Engineer is the focal point for all technical after sales issues and queries and represents the customer’s voice within our client’s organization and interacts with the different functional groups within the customer airline and our client in order to get swift issue resolution.</p> <p>We are looking for candidates with the technical knowledge required, coupled with fantastic customer service skills.</p> <p>Responsibilities:<br /> <br /> Respond to all airline queries related to the operation & maintenance of the systems.<br /> <br /> Provide technical guidance and assistance to Customers in troubleshooting and resolution of system &<br /> interface problems.<br /> <br /> Consolidate and evaluate feedback from Customer Repair Shops, Line Maintenance personnel and other operational departments.<br /> <br /> Monitor failure trends and highlight possible quality or reliability problems. Communicate findings with the Product Engineering and Reliability departments to ensure accurate and timely resolution.<br /> <br /> Investigate and assist in the resolution of operational and /or maintenance related issues, utilizing areas<br /> of expertise from the different internal functional groups. This includes identifying the size of the problem / associated trends, and reporting / implementation of a recovery plan.<br /> <br /> Work with the clients training department to conduct operational, line and maintenance training for customers.<br /> <br /> Work closely with the customer’s technical departments in providing timely and accurate data, reports and feedback.</p> <p><br /> <strong>Requirements :</strong><br /> <br /> <br /> Basic knowledge of the aviation industry and aircraft in general.<br /> <br /> Basic understanding of Avionics Systems.<br /> <br /> Sound knowledge of IT systems and networking.<br /> <br /> Basic understanding of DOS / Linux operating systems and associated commands.<br /> <br /> Need to have good analytical skills and be able to produce quality technical reports.<br /> <br /> Need to be fluent in English (written and oral) with Spanish highly desirable<br /> <br /> Needs to be able to provide extreme customer satisfaction.<br /> <br /> Needs to be able to work in a team.</p> <p><strong>Education :</strong><br /> <br /> Applicants must have as a minimum a higher Education Degree (B.Sc. or equivalent) in Electronics, Avionics, IT or similar.<br /> <br /> Demonstrate at least 2 years of experience in a role of Customer Support Engineer or in a job with similar<br /> in-depth technical capabilities.<br /> <br /> <br /> <br /> If you qualify for this role please email your CV to neil.engerran@jet-professionals.ch and all further information shall be given on receipt.<br /> <br /> </p>