Business Systems Manager

<p>Please note there are multiple positions and applications will be reviewed on a weekly basis and candidates shortlisted invited to the selection process.&nbsp; Therefore it would be advantageous to submit your application at your earliest convenience.&nbsp;&nbsp;&nbsp;<br /> Emirates’ has embarked on a program to significantly upgrade the capability of its Passenger Service System (PSS) based on its current MARS/MACS platform. This program will involve technical and functional components and utilize skills from across IT and relevant business areas. The Managers Business Solutions lead teams responsible for conducting the business requirements definition, and the subsequent program related business activities. It is expected that the program will take approximately 4 years to complete.</p> <p><br /> There are roles in the following Domains:&nbsp;<br /> Reservations &amp; Distribution<br /> Availability &amp; Inventory<br /> Fares, Pricing &amp; Distribution<br /> Loyalty &amp; Customer<br /> Airport Operations<br /> Res Desktop (GUI</p> <p>&nbsp;</p> <p><strong>Job Purpose:&nbsp;</strong></p> <p>Emirates’ has embarked on a program to significantly upgrade the capability of its Passenger Service System (PSS) based on its current MARS/MACS platform. This program will involve technical and functional components and utilize skills from across IT and relevant business areas. The Managers Business Solutions lead teams responsible for conducting the business requirements definition, and the subsequent program related business activities. It is expected that the program will take approximately 4 years to complete.</p> <p>There are roles in the following Domains:</p> <p><strong>Reservations &amp; Distribution</strong></p> <p><strong>Availability &amp; Inventory</strong></p> <p><strong>Fares, Pricing &amp; Distribution</strong></p> <p><strong>Loyalty &amp; Customer</strong></p> <p><strong>Airport Operations</strong></p> <p><strong>Res Desktop (GUI)</strong></p> <p>Manage the business operations/ process design, impact and implementation for all IT/ PSS systems pertinent to Commercial/assigned work stream, working closely with Emirates IT. Serve as senior subject matter expert for assigned functional domain. Manage the IT investment of Commercial/Emirates through Mercator from a business perspective to maximise performance efficiency, return on investment, process analysis and automation translating into tangible productivity increases, cost savings, information system enhancements, user training, business help desk support and active promotion of Commercial Systems/PSS among the user community, in synch with the business growth, distribution and operational strategy.</p> <p>Pro-actively participate in achieving the IT and business strategic objectives of Commercial/Emirates, by sourcing, validating and providing required information to develop system enhancement proposals and manage business testing, implementation, user requirements and operation thereafter. In all this the job holder has to closely work with Emirates/IT, and external vendors.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;</p> <p>&nbsp;<strong>Qualifications &amp; Experience</strong></p> <ul> <li>Honours Degree</li> <li>8 years +&nbsp;experience&nbsp;airline commercial/operations experience&nbsp;in a function that is supported by PSS such as&nbsp;Reservations, Inventory and Availability, Fares &amp; Ticketing, Airport Operations or Customer and Loyalty in a related systems/assigned business functional domain area.</li> <li>Proven experience in business systems implementation in one of the above domain areas.</li> <li>Relevant exposure in managing various business IT projects (comprising both large &amp; complex projects).</li> <li>Thorough understanding of airlines automated booking systems, inventory management, departure control, and loyalty systems..</li> <li>Knowledge of leisure and/or airlines automated booking systems.</li> <li>Thorough knowledge of business practices for assigned functional domain.</li> <li>Ability to analyse business requirements as subject matter expert and understand the development life cycle of application systems and work as a team with EGIT&nbsp;staff.</li> <li>Ability to manage a team and plan projects within commercial timelines.</li> <li>Must be able to manage conflicting priorities and make fast and sound decisions.</li> <li>A high degree of analytical and creative thinking.</li> <li>Capable of obtaining support from peer managers, in terms of information or additional resources.</li> </ul> <p><strong>Salary &amp; Benefits:</strong></p> <p>We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. Besides generous travel benefits normally associated with an airline, this managerial role also has excellent leave, health care packages, accommodation and more.</p> <p><strong>About Emirates</strong></p> <p>Tomorrow you could be living in dynamic Dubai and earning a tax-free salary with global benefits. Starting with two aircraft and a handful of enthusiastic people, we have grown at a phenomenal rate. We are now one of the fastest growing airlines in the world, flying to over 125 destinations across 6 continents.</p> <p>We are looking for people to join our global family of over 54,000 people from 160 nationalities across a diverse range of disciplines. If you are a high performer, seeking unparalleled career opportunities, join the Emirates team and help us create the future of travel.</p>