Role overview
About this role
<p><strong>Job Purpose</strong></p> <p>Responsible to deliver the product; service and training strategy of all Sabre/EmQuest and other third party Products across EmQ Markets ensuring that these products continue to meet the current and future operational and strategic requirements of customers. Manage a Customer Support centre for Sabre and EmQuest products across the EmQ markets ensure highest uptime and efficient resolution of problems; including the products booked through online channels and through non GDS suppliers. Manage a vendor support team to ensure strong relationship with key suppliers to provide support in functional areas. Ensure that our offering remains competitive and profitable.</p> <p><strong>Job outline </strong></p> <ul> <li>Define the needs of the new integrated Quest platform to ensure it meets both the functional and technical requirements to fulfil the current and future needs of its customers. These need to include the corporate and online booking engines; the CRM capability in the first year and integration with back office in second year. Work with Sabre and 3rd party vendors to ensure seamless integration between the two.</li> <li>Provide direction and support to supervisors and team members by enhancing current performance to set highest possible service levels. Be the customer experience champion to focus on end user appeal; which will be measured by our customers feedback. Set targets for the Customer Support; Vendor Support; Product; and the Training teams and ensure staff objectives and competencies are managed in line with Performance Matters. These targets should exceed the minimum performance levels set by Sabre.</li> <li>Manage; organize and evaluate the research and analysis of market and product intelligence in order to plan the deployment of new and existing products in all Sabre/ EmQuest territories in a timely manner to produce increased profits and customer loyalty; in conjunction with Sabre/EmQuest Market Managers and Business Development Manager. The success in contract renewals and adoption of products can determine the success of this objective</li> <li>In conjunction with the Sabre EmQuest Market Managers; Business Development Manager and Management representatives in all Sabre EmQuest territories; develop; analyse and recommend the strategy for all Sabre EmQuest products for inclusion in Sabre International's annual marketing plans. Keep in touch with trends in industry; competitor developments and regional developments to ensure EmQ solutions meet with market and customer requirements. Ensure teams regular attendance on forums and calls that Sabre schedule to give updates in this area and ensure that information flows to all customer facing teams in EmQ.</li> </ul> <p><strong>Qualifications & Experience </strong></p> <ul> <li>Commercial/Sales. Other : 8+ Years</li> <li>Degree or Honours (12+3 or equivalent): Preferably in a Marketing related field</li> <li>Experience in CRS; preferably Sabre or computer industry; with a minimum 3 years at managerial level.</li> <li>Strong commercial; communication and project planning skills required.</li> <li>Sound knowledge of Windows based systems.</li> <li>The jobholder will on occasions be required to undertake product demonstrations and workshops and assist in the marketing aspects of product awareness and loyalty.</li> <li>The job holder must be willing to work outside office hours; travel away from home and contribute to all aspects of departmental activities.</li> <li>Excellent influencing and negotiation skills, with particular emphasis on being able to influence outside area of direct reporting.</li> <li>Excellent communication and interpersonal skills are essential, as is a high level of report writing skills.</li> </ul> <p><strong>Salary & Benefits:</strong></p> <p>We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. Besides generous travel benefits normally associated with an airline, this managerial role also has excellent leave, health care packages, accommodation and more.</p> <p><strong>About Emirates</strong></p> <p>Tomorrow you could be living in dynamic Dubai and earning a tax-free salary with global benefits. Starting with two aircraft and a handful of enthusiastic people, we have grown at a phenomenal rate. We are now one of the fastest growing airlines in the world, flying to over 125 destinations across 6 continents.</p> <p>We are looking for people to join our global family of over 54,000 people from 160 nationalities across a diverse range of disciplines. If you are a high per ormer, seeking unparalleled career opportunities, join the Emirates team and help us create the future of travel.</p> <p><strong>To Apply:</strong></p> <p>Please submit your application before 27th May 2015 23:59 GMT + 4 hours</p>