Role overview
About this role
<p><strong>Job Purpose</strong></p> <p> </p> <p><strong>We welcome applications with strong operational experience in any of the following areas: Ramp Operations, Load Control, Dispatch and Baggage Services</strong></p> <p>Implementation of learning and development solutions for functional areas to support business goals.</p> <p>Ensure all learning solutions are delivered as per the programme design and to the predefined standards and any changes required are documented and discussed with line manager and incorporated.<br /> <br /> <strong>Job Outline:</strong></p> <p> </p> <p><strong>Learning Solutions and Organisational Development</strong></p> <p>Adhere to the predefined training and development framework, diagnose learning and performance gaps, recommend, design, develop and deliver innovative solutions and evaluate business impact, consistently<br /> achieving excellent customer satisfaction at all levels and meeting agreed KPIs. </p> <p><strong>Programme Ownership</strong></p> <p>Ensure that changes to the business environment are analysed and recorded and training programme content updated so as to ensure learning solutions remain current and valid. </p> <p><strong>Quality Management</strong></p> <p>Demonstrate adherence to Quality and Standards and action improvements to ensure interventions are current, relevant, accurate, and fit for purpose. </p> <p><strong>People Management and Development</strong></p> <p>Take ownership of agreed performance objectives, competencies and development plans, actively pursue self-directed learning in order to remain current and in line with industry best practice. </p> <p><strong>Vision, Mission and Values</strong></p> <p>Implement plans in alignment with the departmental mission, values, goals and policies, demonstrate behaviours to represent and promote these and act as a champion in change management. </p> <p><strong>Finance: Cost Management and Revenue Generation</strong></p> <p>Embrace a culture of cost efficiency by adhering to the agreed budget and identifying and implementing cost-effective work practices. Provide professional expertise and products in line with the corporate revenue generation strategy. </p> <p><strong>Business Relationship Management</strong></p> <p>Establish and maintain effective on-going relationships with key contacts in business units, joint ventures and external entities where applicable. Project a professional image and demonstrate high calibre of knowledge, skills and attitude in order to strengthen and sustain effective relationships. </p> <p><strong>Project Management</strong></p> <p>Ensure that assigned L&D projects are delivered on time, within budget, in adherence with quality standards and meet customer expectations. This includes preparing project plans, tracking key milestones, monitoring efforts on a regular basis, identifying resource needs, performing quality reviews and escalating functional, quality and timeline issues appropriately and adjusting plans and/or resources. The job holder will coordinate communication with all key stakeholders and also ensure that the projects are aligned with the overall programme portfolio managed by the respective Manager. </p> <p><strong>Business Intelligence</strong></p> <p>Develop expertise in the respective area of specialisation and through on-job observations and attachments feed-in relevant business data and changes in business environments to the Manager, so as to influence L&D plans and support analysis of business impact for better alignment of L&D interventions.<br /> <br /> </p> <p><strong>Qualifications & Experience </strong></p> <ul> <li>Degree or Honours (12+3 or equivalent)</li> <li>Professional qualifications in HR (e.g. CIPD/City and Guilds), training, psychology or organisational development would be an added advantage.</li> <li>A minimum of 5 years of experience in Aviation</li> <li>Proven skills and knowledge in the areas of Ramp Operations, Load Control, Dispatch and Baggage Services.</li> <li>Must be trained on Dangerous Goods Handling (Category 10)</li> <li>Experience in developing and delivering training to staff in the above areas as per international L&D standards.</li> <li>Strong interpersonal skills and a cultural sensitivity to the local community would be critical for this role, together with the ability to influence diverse groups of people through excellent communication and presentation techniques.</li> <li>Experience of working in an environment aligned to international audit and regulatory requirements relevant to the area of specialisation.</li> <li>Ability to gather and analyse data, draw meaningful conclusions and write comprehensive reports on business situations and the performance of individuals.</li> <li>Demonstrate good project management knowledge use of project management and MS Office products.</li> <li>Demonstrated tolerance for ambiguity in a dynamic business environment, where priorities may change due to new initiatives and where a flexible, adaptable and responsive approach is critical to success.</li> <li>Thorough practical working knowledge of learning and development processes and methodologies and ability to design and develop innovative and effective learning solutions.</li> </ul> <p> </p> <p><strong>Preferred Additional Qualification</strong></p> <p>IATA or any Trainer skills related courses</p> <p>Classroom / On-job training or coaching experience.</p> <p>Current weight & balance licence on wide-bodied aircraft</p> <p>Working knowledge of any Load Control DCS</p> <p>Training: Project management, MS Project, MS Office, Training Needs Analysis and Report Writing. </p> <p> </p> <p><strong>Salary & Benefits</strong></p> <p>We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. Besides generous travel benefits normally associated with an airline.</p> <p> </p> <p><strong>About Emirates</strong></p> <p>Tomorrow you could be living in dynamic Dubai and earning a tax-free salary with global benefits. Starting with two aircraft and a handful of enthusiastic people, we have grown at a phenomenal rate. We are now one of the fastest growing airlines in the world, flying to over 125 destinations across 6 continents.</p> <p>We are looking for people to join our global family of over 55,000 people from 160 nationalities across a diverse range of disciplines. If you are a high performer, seeking unparalleled career opportunities, join the Emirates team and help us create the future of travel.</p> <p> </p> <p><strong>To Apply:</strong></p> <p>Please submit your application before 20-Nov-15, 11:59:00 PM (+4 GMT)</p>