Role overview
About this role
<p><strong>About Serco</strong><br /> Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public. Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.<br /> Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.<br /> Reporting to<br /> Team Leader ATC Training DWC</p> <p><strong>Role Context<br /> Key Purpose</strong><br /> Design and deliver training programmes across the ATC Approach unit to meet operational and project requirements, ensuring compliance with applicable timeframes, regulations and quality standards.</p> <p><strong>Structure and reporting relationship</strong><br /> Provides operational plans for weeks ahead, and is required to manage multiple and/or conflicting activities <br /> Makes decisions in situations that fall outside established guidelines or where the choice among options is less obvious. <br /> Supervises, motivates and trains staff, ensures quality of work, utilization of staff, and achievement of work targets.</p> <p><strong>Role Essentials<br /> Based on the specific requirement of the role<br /> Key accountabilities</strong><br /> * Design and deliver training programmes across the ATC Approach unit to meet operational and project requirements, ensuring compliance with applicable timeframes, regulations and quality standards.<br /> * Fulfil the role of Work Package Manager for Approach Training in accordance DANS Management policies and procedures.<br /> * Liaise with ATC Operations and assist in training needs analysis to continuously identify, define and monitor Approach ATCO continuation and professional development requirements<br /> * Assist Team Leader ATC Training – DWC in developing the ATC training plan, ensuring optimal resource allocation to address operational needs<br /> * Integrate course material into various forms of delivery, such as on-line learning, pre-course work books and self-assessment tests if applicable<br /> * Deliver high quality engaging training packages to ATC personnel in line with the applicable regulations and DANS training policies and procedures.<br /> * Conduct assessments as required to ensure Approach staff meet the performance criteria stated in all training programmes.<br /> * Coach and develop ATC staff on an on-going basis to ensure they are operating at the required standards.<br /> * Conduct annual OJTI and ATSI proficiency checks as per regulatory rules and requirements.<br /> * Assist in monitoring the currency of relevant ATCO endorsements<br /> * Monitor, measure and report on effectiveness of training in relation to staff performance<br /> * Keep abreast with latest technologies and developments in ATC training programmes<br /> * Operate as an ATCO for the required number of hours to maintain ATC licence / currency<br /> * Maintain up to date training records and submit necessary paperwork / reports to Team Leader ATC Training – DWC<br /> * Assist in other duties as required.<br /> <strong>Essential technical and professional skills , knowledge and qualifications</strong><br /> * Degree / diploma in a relevant field from an accredited university preferable<br /> * Successful completion of the relevant ICAO courses<br /> * ATC License in the disciplines to be taught<br /> * Completion of OJTI, ATSI and LCE courses<br /> * Completion of a Classroom Instructional Techniques (CIT) or equivalent is required<br /> * Knowledge of Safety Management Systems<br /> * Further studies and / or qualifications relevant to training, learning and development would be an advantage<br /> * Fluency in written and spoken English is essential<br /> * Excellent communication, organisational and presentation skills<br /> * Customer service, influencing and negotiation skills<br /> * Initiative and commitment to achieve results<br /> * Situational awareness, adaptability and innovation<br /> * An ability to work make correct decisions under stress<br /> * A valid relevant medical certificate<br /> * Computer literacy with MS office packages skills<br /> * Validation of the relevant ATC ratings for a minimum 5 years at a major international airport<br /> * Minimum 1 year Local ATC Experience<br /> * Minimum 3 year demonstrated training course development, design and delivery preferable</p> <p><strong>Additional Information</strong><br /> Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.</p>