Head of Fuel Department

<p>On behalf of our aviation client in Dubai, we are recruiting a Head of Fuel Department.</p> <p><strong>JOB PURPOSE:</strong></p> <p>Manage the functions/processes through implementing the agreed business plan within the agreed budget and through excellent people management practices, resulting in improved service and productivity, financial and people results.</p> <p><strong>RESPONSIBILITIES:</strong></p> <p><strong><em><u>Fuel Division Management</u></em></strong></p> <p>Leading the overall growth of the Fuel Division performance, developing strategies and tactics, Sales and Supply plans, and maximizing new business and B2B opportunities.</p> <ul> <li>Lead the Fuel Development efforts in support of the overall growth of the business.</li> <li>Develop an aggressive sales strategies and action plans to achieve the budgeted fuel sales targets.</li> <li>Monitor the performance and activities of existing clients and implement actions to drive more revenue.</li> <li>Customers price policy management in-line with company pricing objectives and customer’s business status.</li> <li>Improve the operational systems and support better management reporting.</li> <li>Manage the effectiveness and efficiency of the operation team, through improvements to each function and the coordination and communication flow between other support and business functions.</li> <li>Ensuring that Fuel Department works accurately, cost effectively and on-time service delivery to meet our customer expectations and quality standards.</li> <li>Maintain an excellent close relation with the company’s key fuel suppliers and Oil companies.</li> <li>Global Fuel Tender management and top suppliers contract overseeing. </li> <li>Work closely with the Global Sales members for the better management of our customer’s accounts.</li> <li>Work closely with accounts and finance to optimize the cost effectiveness of the fuel department and enhance the cash flow cycle.</li> <li>Work closely with marketing team and participate in relevant marketing events to generate leads and drive demand.</li> <li>Understand the key customer trends, mergers and acquisitions in the General Aviation industry. </li> <li>Gather data on competitors in order to analyse their prices, sales and methods of operation.</li> <li>Deliver innovative, flexible, integrated solutions to meet customers' changing business needs.</li> <li>Follow industry trends and pursue technology innovation to ensure the company's services are cost competitive and superior to industry best practices.</li> <li>Collaborate with other industry players to drive awareness and preference of the company services.</li> <li>Contribute to short and long-term organizational planning and strategy as a member of the management team</li> <li>Ensuring that the Fuel department has the necessary manpower, competencies, skills, knowledge, and tools required in order to achieve functional targets (Procurement, Sales and Operations)</li> <li>Develop, train and motivate the fuel staff in each functional section.</li> </ul> <p><strong><em><u>Customer Experience</u></em></strong></p> <p>Design the action plans to embed the tactics in the area of Customer Experience and lead roll out at a local level. At any time and any- where set the example and perform the activities whilst displaying the behaviours that are designed to deliver a distinctive Customer Experience. These activities and behaviours are highlighted in the "Delighting Customers" core competency and in any additional Customer Experience behavioural guideline applicable to the role. Encourage, motivate and monitor employee adherence to these activities and behaviours.</p> <p><strong><em><u>Customer Satisfaction & Retention</u></em></strong></p> <p>To establish a customer-focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.</p> <ul> <li>Ensure a strong focus on Fuel Services Competencies development and quality in order to delight customers, enabled by effective coaching and performance feedback structures</li> <li>Effective management of internal programmes and measurements that are indicators of likely customer satisfaction.</li> </ul> <p><strong><em><u>Process Management & Implementation</u></em></strong></p> <p>To deploy and monitor Fuel Services processes policies and procedures in order to ensure the consistency, efficiency and quality of internal and external customer experiences.</p> <ul> <li>Drives the correct implementation of existing and new Fuel Services structures and company guidelines and procedures</li> <li>Analyse the weekly results and take action to achieve targeted results- and business goals, maintaining service and performance goals</li> <li>Analyse on weekly/monthly/quarter/yearly base the KPI and takes pro-active appropriate action when targets are not met whilst maintaining service and performance goals.</li> <li>Assures continuous process improvement by adopting Best Practices in the Fuel Services</li> <li>Ensures that processes are compliant and aligned with the requirements of Internal Control</li> </ul> <p><strong><em><u>People Management</u></em></strong></p> <p>To lead, motivate and empower staff, through effective and open communication, excellent leadership, regular performance feedback and teambuilding, in order to maximise customer satisfaction, business results, employees’ satisfaction and team productivity.</p> <p><strong><u>Effective communication</u></strong></p> <ul> <li>Communicate and monitor clear individual performance objectives and service standards.</li> <li>Create a positive and collaborative team environment by setting and regularly reviewing the achievement of team goals.</li> <li>Facilitate team meetings and other two-way communication forums.</li> <li>Communicate and monitor reward and recognition schemes.</li> <li>Ensure effective dissemination of relevant information to employees– where appropriate and allowed, especially information related to internal and external customer (dis)satisfaction</li> <li>Communicate daily service issues to the team by proactively exchanging information relating to Dispatch, Trip coordination and Planning</li> <li>Provides timely information all relevant information and communication to stakeholders and management</li> </ul> <p><strong><u>Coaching and Performance Management</u></strong></p> <ul> <li>Ensure the compliance to formal recruitment procedures, with Human Resources, to ensure that operation potential candidates attract screens and retains the very best Fuel Services employees.</li> <li>Ensure effective communication and dissemination to all Fuel Services staff in the Fuel Services Department</li> <li>Through training and coaching, ensure that the Fuel Services staff are equipped with the right skills, knowledge, competencies, and empowerment to delight customers and achieve business results.</li> <li>Establish a coaching mind-set and culture in the team by ensuring that regular and effective coaching is in place for all employees</li> <li>Ensure that the correct processes for employee counselling and/or discipline are in place.</li> <li>Implement challenging but achievable reward and recognition schemes, in collaboration with Human Resources, which help to create highly motivated staff, and to reward excellent performance through both financial and non-financial means.</li> <li>Ensure compliance with all Company related policies, procedures and legal requirements (HR, Security, Health & Safety, etc.)</li> </ul> <p><strong><em><u>Resource Management</u></em></strong></p> <p>To effectively plan human, subcontracted and facilities/equipment resources to meet and exceed internal and external service levels at all times, and to provide excellent service to customers.</p> <ul> <li>Work with the Human Resources and senior Fuel Services management to proactively ensure that the Fuel Services resources are deployed to meet the business and customer needs at all times.</li> <li>Ensure that the headcount budget enables excellent service to customers, whilst effectively managing cost.</li> </ul> <p><strong><em><u>Financial Management</u></em></strong></p> <p>To manage the Fuel Services budget in line with Value Based Management principles in order to create value to the business and shareholders from the Fuel Services organisation.</p> <ul> <li>Maximise return on investment through managing cost, service and productivity.</li> <li>Prepare and manage the Fuel Services budget in co-operation with management</li> </ul> <p><strong><em><u>Project Work</u></em></strong></p> <p>To contribute to the effective rollout of Business projects, through contribution of professional expertise and leadership.</p> <ul> <li>Ensure achievement of the action points assigned</li> <li>Ensure the involvement of those with the appropriate expertise and accountability</li> <li>Plans and acts on own projects</li> </ul> <p><strong>REQUIREMENTS:</strong></p> <ul> <li>5-8 years in Fuel Services dedicated role</li> <li>Preferred Bachelors/Masters in Business Management or in any discipline</li> <li>Fuel Services/Operations Management experience</li> <li>Strong organizational, time management and interpersonal skills with ability to work effectively with employees at all levels.</li> <li>Highly proficient in Microsoft Office programs.</li> </ul> <p align="center"><strong><em>***IF YOU ARE CURRENTLY IN THE UAE, YOUR APPLICATION WILL BE GIVEN PRIORITY. IF WE CANNOT SOURCE A SUITABLE APPLICANT FROM WITHIN THE UAE, WE WILL THEN CONTACT APPLICANTS FROM OUTSIDE OF THE UAE***</em></strong></p>